Banking Operations Advisor (in-office) - SLC, Henderson, Houston, Denver, Phoenix, or San Diego

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands. Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop, and advance in their career. Our Workforce of the Future, DEI and Upskilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills. We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members. Our people are what set us apart and make us great.

We are currently accepting applications for a Banking Operations Advisor located in-office in SLC, Henderson, Houston, Denver, Phoenix, or San Diego.

The ideal candidate will have the skills and experience necessary to:

• Act as a subject matter expert on operational issues, responsible to assist branch and other banking operations groups with a variety of operational issues.
• Research and resolve escalated operational issues, questions, projects, and audit concerns.
• Manage the coordination and status reporting of project-oriented work efforts.
• Provide operations guidance, coaching, and advice to branches including assistance with policies and procedures, computer applications, and general operations issues.
• Ensure all actions comply with Bank and other regulatory guidelines.
• Develop, write, and communicate new policies, procedures, forms, and tools.
• Update and revise policies and procedures, forms, and materials due to operations or system changes.
• Research, compile, analyze, and report operational data, including business unit production and productivity statistics.
• Perform routine audits, oversee, and analyze data to mitigate financial and/or operational, administrative risks.
• Research and resolve inconsistencies in areas of responsibilities.
• Perform other duties as needed.

Qualifications:

• Requires a college degree in business, finance, communications, or a related field and 2+ years of experience in branch banking, banking operations, policies, procedures, regulations, communications or other directly related experience.
• A combination of education and experience may meet qualifications.
• Working knowledge of banking operational processes, procedures, regulations, policies, and applications.
• Ability to handle escalated operations concerns and make recommendations for process changes.
• Good interpersonal and communication skills, both written and verbal.
• Solid business or technical writing skills.
• Ability to communicate effectively with various levels of employees.
• Solid analysis, problem resolution, decision making, and follow-up skills.
• Strong customer service and relationship skills.
• Ability to work in a team environment and collaborate with multiple departments and leaders.
• Self-motivated and able to meet deadlines.
• Working knowledge of computer software, i.e. Microsoft word, excel, etc. and various banking systems.

Benefits: 

• Medical, Dental and Vision Insurance - START DAY ONE! 
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Salary Range (Depending on Experience): $52,875- $70,500