Customer Service Specialist (Temporary Employee) - Denver, CO
- 📁
- Business Operations
- 💼
- Vectra Bank Colorado
- 📅
- 070743 Requisition #
At Vectra Bank, we’re proud to serve the Rocky Mountain region with the strength of a large financial institution and the personal touch of a community bank. Recognized as a Top Workplace, we combine deep resources with attentive, relationship‑driven service to support families, businesses, and the communities we call home.
We’re committed to creating a great place to build a career, welcoming employees whose talent, drive, and diverse perspectives help us deliver custom financial solutions. With day‑one benefits, ample growth opportunities, and a culture centered on listening, collaboration, and care, Vectra Bank is a place to grow, thrive, and make a meaningful impact. We believe we are Big enough to count and small enough to care.
This is a temporary/benefits ineligible position.
Essential Functions:
- Assist with identifying, construction, collection, translation, and presentation of customer survey information to improve the bank's customer experience.
- Interact with both external customers and internal resources to provide feedback on various items.
- Review Customer Experience Survey disputes to determine validity of dispute reasons.
- Produce, analyze, and publish various reports in support of improved customer experience and satisfaction ratings.
- Prepare and sometimes deliver various presentation of efforts related to scope of duties.
- Perform analysis to support customer experience improvement.
- Provide historical trending, identify key trends, and provide executive summaries.
- Assist with developing customer surveys and recommending client service standards that impact the business areas served.
- Review service issues and make recommendations on resolution.
- Make periodic calls to appropriate bank departments and divisions to research service issues.
Qualifications:
- High School degree or equivalent and 4+ years of customer relations and service levels, interpreting customer feedback, and information, analysis, bank products and/or services or other directly related experience.
- A combination of education and experience may meet requirements.
- Customer or marketing based analytics helpful.
- Advanced knowledge of customer relations and service levels, customer feedback and survey data, analysis, reporting, practices and principles.
- Solid knowledge of customer satisfaction drivers and desired business results.
- Ability to translate detailed customer/client information insightful information/reports.
- Solid understanding of bank products and services required to engage with customers and internal staff on client issues.
- Must possess solid problem solving, organization and communication skills, both verbal and written.
- Self motivated, can complete multiple tasks and meet deadlines.
- Solid attention to detail.
- Ability to manage projects.
- Proficiency in various MS Office programs, as well as demonstrated aptitude for learning new software efficiently.
This position is eligible to earn a base salary in the range of $16.00– $20.00 hourly depending on job-related factors such as level of experience and location.
This position will be open until filled.
To review our Benefits Summary click here.
All candidates, including those with criminal histories will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations.
Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law.
It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.
Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7618. Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.
Click here to view our EEO Statement.
Click here to view applicable Federal, State and/or local employment law posters.
If you have any technical issues while completing the application, please first try these troubleshooting steps. If you continue to have issues, please reach out to us at careers@zionsbancorp.com.