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Corporate Job Titles
Enterprise Services
053109 Requisition #

We are now accepting resumes for our Business Analyst position in our Enterprise Mortgage Lending Strategic Initiatives and Development department. This position can be located in any location within the Zions Bancorporation footprint in UT, TX, CO, AZ, NV, ID, CA. The ideal candidate for this position will have the skills and experience necessary to:


  • Review, analyze and evaluate business processes, procedures and user needs
  • Manage onboarding, offboarding, and provide user support to our outsourced team members
  • Provide backup support for complaints related to EML, research root cause, document findings, and follow-through to resolution
  • Reply to help requests submitted to the EML P&D team inbox – this could be loan level help requiring training guidance
  • Perform project management leadership functions as a project manager or team member
  • Provide data analysis to support, compile and report key information for operations and business objectives
  • Communication – write effective communication regarding complaints and surveys. Present findings effectively to management. Support team if needed on writing communications and procedures.
  • Perform and participate in the analysis, design and implementation of business processes and procedures following appropriate standards
  • Analyze and interpret data to identify trends, patterns and opportunities for the business and clients
  • Communicate analysis and interpretation to appropriate audience
  • Produce, publish and distribute operational reports relating to the development and performance of products and processes
  • Conducts tests or test planning sessions, provides input for feasibility and prepares user documentation and follow-up evaluation
  • Act as a liaison with various departments, management and staff to resolve problems and improve processes and procedures
  • Perform other duties as assigned




  • Requires a Bachelor's business, finance or a related field and some experience in business process analysis, gathering and documenting business requirements or other directly related experience
  • Experience in analysis of business process and workflow and/or process improvement recommendations
  • Some experience with project methodology
  • A combination of education and experience may meet requirements
  • Basic knowledge of business processes analysis, business workflow and process improvement recommendations
  • Basic knowledge of project techniques and practices
  • Knowledge of department specific processes, computer or systems applications or other knowledge skills or abilities may apply
  • Ability to solve problems including multiple priorities and research conflicting and/or inaccurate data
  • Good analysis and communication skills, both verbal and written
  • Solid interpersonal skills with the ability to work with both management and staff employees
  • Must be able to meet deadlines
  • Experience in mortgage operations a plus


Pay Range: (Depending on Experience)  $60,000 to $80,000

To review our Benefits Summary click here.


Zions Bancorporation and its affiliates and divisions (“Zions”) is an equal opportunity employer which prohibits all forms of discrimination and harassment. Zions is committed to the principle of equal employment opportunity for all employees and employment candidates and to providing a work environment free of discrimination and harassment. All employment decisions at Zions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ethnicity, sex, sexual orientation, gender identification, age, national origin, pregnancy, veteran status, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Zions will not tolerate discrimination or harassment based on any of these characteristics. Zions encourages applicants of all ages.


It is Zions’ policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran.


Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site.  You can request reasonable accommodations by contacting us at careers@zionsbancorp.com or 801/844-7628.  Please email your resume/cover letter, indicate what position you are interested in and include "Accommodation needed" in the subject line to ensure your information is routed to the appropriate contact.


Click here to view our EEO Statement.


Click here to view applicable Federal, State and/or local employment law posters.

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Vectra Bank a division of Zions Bancorporation, N.A. Member FDIC