Technology Service Analyst

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the “Best Banks to Work For” and as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.  

At Zions Bancorporation we are currently looking for a Technology Service Analyst.  The Technology Service Analyst plays a key role in collaborating and organizing work the multiple bankcard internal/external systems and processes. Looking for a strong candidate who has industry knowledge of credit and debit card processing. 

Responsibilities:
•    Leadership skills, problem solving and ability to review, analyze and evaluate business processes, procedures and user needs.
•    Provide data analysis to support, compile, and report key information for operations and business objectives.
•    Be responsible to drive processes and improvement initiatives by gathering and documenting business requirements.
•    Perform and participate in the analysis, design, and implementation of business processes and procedures following appropriate standards.
•    Analyze and interpret data to identify trends, patterns, and opportunities for the business and clients.
•    Communicate analysis and interpretation to appropriate audience.
•    Produce, publish, and distribute operational reports relating to the development and performance of products and processes.
•    Conduct tests or test planning sessions, provide input for feasibility, and prepare user documentation and follow-up evaluation.
•    Act as a liaison with various departments, management and staff to resolve problems and improve processes and procedures.
•    Perform project management leadership functions as a project manager or team member.
•    Perform other duties as assigned.

Requirements:
•    4+ yrs experience contributing to the strategic creation & building out of products, accelerating value delivery to customers, working with cross-functional teams to realize products, employing innovative mindsets & practices to product development (design-thinking, lean startup approach, MVP, rapid prototyping, frequent feedback cycles, customer centricity) 
•    Requires a Bachelor's business, systems or a related field and some experience in business process analysis, gathering, and documenting business requirements or other directly related experience.
•    Experience in analysis of business process and workflow and/or process improvement recommendations.
•    A combination of education and experience may meet requirements.
•    Knowledge or familiarity of network flows and controls. 
•    Experience in system administration of UNIX/Linux/RHEL and Windows operating systems.
•    Working knowledge of business systems and applications, incident and change management, project and systems management.

•    Ability to solve problems including multiple priorities and research conflicting and/or inaccurate data.
•    Solid interpersonal skills with the ability to work with both management and staff employees.
•    Knowledge or familiarity with the following areas and systems will be a plus: Card processing and configuration with Fiserv, Visa or other vendors within the industry.

Location:
This position has a hybrid work from home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus will be the company’s primary technology and operations center.  This modern and environmentally friendly technology center will enable Zions to continue to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

•    Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.
•    At least 75% of the building is powered by on-site renewable solar energy.
•    Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.
•    Large modern cafe with a healthy and diverse menu.
•    Healthy indoor environment with ample natural light and fresh air.
•    LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:
•    Medical, Dental and Vision Insurance - START DAY ONE! 
•    Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
•    Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
•    Paid Training, 20 days of Paid Time Off (PTO) and 11 Paid Federal Holidays
•    401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
•    Mental health benefits including coaching and therapy sessions
•    Tuition Reimbursement for qualifying employees
•    Employee Ambassador preferred banking products
•    Employees may, at the company’s discretion, be eligible to receive a cash bonus award

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.